ACC Global Compliance
Sunday, 25 March 2018

Quality - Frequently Asked Questions

Q - How long does it take to implement a quality or an environmental management system?
- This depends mostly on the complexity of the company’s processes, the size of the organization, management commitment, and available resources. The development and implementation process can take anywhere from 3 months to 1 year on average.

Q - Are ISO 9001:2000 & ISO 14001 marks of quality and conformity for our product(s)?  
A - No they are not. It is not the product that has been certified, but the management system covering the processes through which it has been manufactured.

Q - Can a QMS or EMS benefit a small business?
A - Yes since each business should be concerned with improvement. Studies show that the proper design & implementation of a QMS will provide the company with improved stability and growth. Once again we need to remember that a quality system should not become a source of bureaucracy, excessive paperwork or lack of flexibility.

Q - Why do some people complain about their quality management systems?
A - In most cases the design of their QMS or EMS are not suited to their processes and much too complex. A system must be designed to maximize its return on all functional aspects of the company. Simplicity is a requirement or the QMS will unnecessarily divert vital resources from the company.

Q - What does QMS or EMS “certification” mean?
A - Certification of your Quality Management System is the process by which an independent third-party (Registrar) audits your QMS or EMS against the requirements of the selected Standard. Sadly, the objective of many companies is solely to obtain a Certificate from a Registrar because they are required to, without truly considering and measuring the benefits of the QMS or EMS itself.

Q - Must we have our QMS or EMS certified or registered?
A - In many cases registration/certification is not mandatory. Your main objective should be to implement an efficient and effective system to improve your business, not to hang a certificate on a wall. Certification with the right Registrar does carry its own benefit.

Q - What is meant by a process?
A - A process can be described as any activity or operation which receives inputs and converts them into outputs.  Most all activities and operations involved in making a product or providing a service are processes. Companies must identify, manage and measure these processes, as well as the interaction between the processes themselves.



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